Política de reembolso

1. Order Cancellation Policy

1.1 Order Processing & Shipping Timeline

We will process your order and arrange shipment within 3 business days after you place the order.

1.2 Cancellation Rules

You may cancel your order at any time before the order is shipped.

1.3 Shipment Confirmation Standard

An order is deemed shipped once we hand over the package to the logistics provider. Even if the logistics provider has not generated a tracking number yet, the order cannot be cancelled anymore. Please submit your cancellation request before the package is delivered to the logistics provider.

2. Warranty Policy

2.1 Warranty Period

We provide a 1-year global free warranty service for this product. The warranty period starts from the date of purchase, and all repair services covered by the warranty are free of charge.

2.2 Warranty Process & Required Proofs

2.2.1. All repairs under warranty must be completed at our brand’s designated service centers during the valid warranty period.

2.2.2. To apply for warranty service, you must present one of the following valid documents: Warranty Card, Purchase Invoice or Valid Transaction Record.

2.2.3. If you accidentally lose your invoice, warranty card or other relevant documents, please contact our online customer service for assistance.

2.3 Accepted Warranty Proofs

· Official Purchase Invoice

· Valid Transaction Record (e.g. Screenshot of e-commerce order)

· Original Product Warranty Card

3. Return & Exchange Policy

3.1 30-Day Hassle-Free Return & Exchange

We offer a 30-calendar-day hassle-free return and exchange service starting from the date you receive the product. This service is completely free of charge for customers.

Eligibility: The product, original accessories, free gifts and all items listed in the package must be kept in good condition for return or exchange.

3.2 Eligible Situations

3.2.1. You may request a return or exchange for any personal reasons, including dissatisfaction with product effect, usage experience or personal preference.

3.2.2. You may request a return or exchange if the product has performance malfunctions, cosmetic defects, missing accessories or other quality issues.

3.3 Excluded Situations

3.3.1. The product is returned after the 30-day return & exchange period.

3.3.2. Damage caused by improper use, accidental drops or other abnormal usage behaviors.

3.4 Return Shipping Fee Rules

3.4.1. Within 30 calendar days after you receive the product: If you return the item due to subjective experience issues such as uncomfortable wearing or ineffective use, we will cover the return shipping fee.

3.4.2. Within 30 calendar days after you receive the product: If the product is damaged due to rough use or intentional destruction by the customer, resulting in malfunction, the customer shall bear the return shipping fee.

3.4.3. For any return requested more than 30 calendar days after delivery, the customer shall be responsible for the return shipping fee regardless of the reason.

3.5 Return Application Process

3.5.1. Please submit a return or refund request via your order page, state the reason clearly, and attach relevant photos or videos as supporting evidence.

3.5.2. We will review and process your return request within 3 business days.

3.5.3. Once your request is approved, our official team will contact you via email: railiaofficial@outlook.com to confirm return instructions and follow-up arrangements.

3.6 US Return Address

Recipient: Andy

Phone Number: (+1)6262789187

Full Address: 7700 BALBOA BLVD, Van Nuys, Los Angeles, California, United States

Postal Code: 91406

3.7 Refund Rules & Processing Time

3.7.1. All refunds will be processed via your original payment method.

3.7.2. After the refund is initiated, funds will generally arrive in your account within 7 business days. The exact arrival time depends on the processing rules of your payment provider or bank.

4. Invoice Policy

4.1 Regular Invoice

Regular invoices will be issued by default for individual customers and corporate customers who are not qualified as general VAT payers.

4.2 VAT Special Invoice

4.2.1. Application Time: Please contact our online customer service to submit an invoice application after you confirm receipt of the goods.

4.2.2. Required Documents & Information: (1) Copy of Tax Registration Certificate and General VAT Payer Qualification Certificate; (2) Complete corporate invoicing details (Invoice Title, Full Company Name, Bank Name & Account Number, Registered Address, Contact Phone Number, Taxpayer Identification Number); (3) Invoice delivery information (Detailed mailing address, Contact Phone Number, Recipient Name).