Términos del servicio

Last Updated: 23rd July 2025

Effective Date: 23rd July 2025

Important Notice:

This document, along with any referenced documents (collectively referred to as the “User Agreement”), constitutes a binding agreement between you and GAIN ELITE INTERNATIONAL LIMITED (hereinafter referred to as “railia” or “we”). By using the terminal applications and website provided by railia, including but not limited to the “railia Smart APP,” the railia website at www.railia.com, the “WeChat Mini Program,” and the “railia Website” (collectively referred to as the "Applications"), you acknowledge and agree to the terms outlined below.

You confirm that you are over the age of 14, possess full legal capacity, and understand and agree to the User Agreement. If you do not understand or agree to any part of the terms and conditions, you should refrain from using the railia Applications and remove them from any devices where they are installed.

The User Agreement grants you certain rights and imposes certain obligations, which may be subject to relevant laws and regulations. If you have any questions regarding the User Agreement or your rights and obligations related to the Applications, please contact us at service@railia.com.

This agreement does not apply to your use of any websites owned or operated by railia or its affiliates, nor to any software within railia robots. Please refer to the relevant agreements and policies for details on your rights and obligations regarding such websites or software.

Please read these terms carefully, as they explain important information regarding the services we provide to you.

You agree to the following: 1.You may not modify the User Agreement unless such modifications are approved by railia in writing. 2.railia reserves the right to modify the User Agreement at any time. As long as the updated version and related texts are made available within the Applications and you continue to use them, you will be deemed to have understood and agreed to the modified or updated User Agreement. You should periodically visit this page to review the latest applicable version of the User Agreement. To avoid any doubt, continued use of the Applications after modifications signifies your acceptance of all changes.

In relation to modifications within the scope of the railia Applications, including but not limited to software updates, bug fixes, upgrades, and other changes implemented at railia’s discretion, the Applications referred to in the User Agreement will include such modifications, and the User Agreement will apply to the updated Applications. By using the Applications, you agree to such software updates, bug fixes, upgrades, and other changes.

1. Use

You are required to register or log in to a railia account and provide relevant personal information on the designated pages. If you do not agree to register an account, you will not be able to use the services provided through the Applications. You must undertake and guarantee the following:

(1) All registration information you submit must be truthful and accurate, and you shall fulfill your rights and obligations in relation to the account registration and usage in accordance with this agreement;

(2) Your use of the Applications must be legal;

(3) You may terminate your account usage at any time in accordance with the railia account usage instructions;

(4) You are fully legally competent, or if you are a minor, you have obtained consent from your guardian.

This application will retain or terminate your account based on this agreement. You must ensure the confidentiality of your login information and prevent it from being accessed or used by others. You are responsible for all actions performed under your account in the application. You must notify us immediately of any potentially illegal, unauthorized, or suspected unauthorized use of your account. railia is not legally liable for any losses you incur due to failure to comply with the above requirements.

2. Grant of License

Subject to the terms and conditions of this User Agreement, railia grants you a revocable, royalty-free, non-exclusive, non-transferable, non-sublicensable, and non-commercial license to install and run a copy of the Application, which exists solely in executable object code format, for use with one or more other railia products.

3. Restrictions

You agree that you will not, and will not allow any third party to:

(1) Rent, sell, license, sublicense, distribute, or transfer the Application or any part thereof (including but not limited to the source code of the Application) to any third party, whether for profit or not;

(2) Use the Application or any part thereof (including but not limited to the source code of the Application) separately or in conjunction with other railia products to perform any work or generate any result, and charge fees, compensation, reimbursement, or any other remuneration;

(3) Modify, create derivative works, reverse engineer, decompile, disassemble, or reverse program the Application or any part thereof (including but not limited to the source code of the Application);

(4) Use the Application or any part thereof (including but not limited to the source code of the Application) for any purpose or in any manner that would violate any applicable laws, result in civil or criminal liability, or infringe upon any third party’s intellectual property or other rights;

(5) Use the Application or any part thereof (including but not limited to the source code of the Application) for any purpose not permitted by the User Agreement.

If you wish to use the Application or any part thereof (including but not limited to the source code of the Application) for any commercial purpose, or for any purpose not allowed by this User Agreement, you may request permission by emailing service@railia.com. railia may grant such permission in writing or, at its sole discretion, may refuse for any reason or without providing any reason.

4. Ownership

The Application is licensed to you, not sold to you. Unless explicitly stated in the User Agreement, railia does not grant you any ownership, license, or other rights to any patents, copyrights, trademarks, trade names, service marks, trade secrets, or other intellectual property (whether implied or otherwise), or any other intellectual property rights of railia or its licensors, whether or not protected by law. All ownership and other proprietary rights in the Application and its components remain the property of railia and/or its licensors.

With respect to any and all feedback, suggestions, and other materials (including but not limited to text, images, and audio) that you transmit to railia regarding the Application or any part thereof (including but not limited to the source code of the Application), you:

(1) represent that you own or otherwise control all the rights to such feedback, suggestions, and other materials and have the ability and authority to freely transfer all such rights within the scope permitted by applicable law; and

(2) agree that such feedback, suggestions, and other materials will become the property of railia, and railia may, at any time (including but not limited to after termination of the User Agreement), use, copy, combine, modify, display, publish, redistribute, license, sublicense, or otherwise exploit your transmission and its content for any purpose (including but not limited to commercial and non-commercial purposes), in accordance with railia's Privacy Policy and applicable laws. You waive (A) any rights of confidentiality or ownership or other protection to such transmissions and their content, and (B) any right to any fees, compensation, reimbursement, or other remuneration railia may receive for the transmission of such content and/or any use of it.

To the extent allowed by applicable laws and regulations, you hereby grant railia a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, copy, modify, adapt, publish, translate, create derivative works, publish, and display such feedback, suggestions, and other materials in any media, worldwide, for any purpose (including but not limited to commercial and non-commercial purposes). You further waive any rights to attribution for any feedback, suggestions, or other materials you provide to railia in any manner.

You also hereby waive any claims against railia and/or its affiliates related to unsolicited submissions, including but not limited to claims based on unfair competition, breach of implied contract, or violation of confidentiality.

If railia or any of its affiliates suffer any loss due to your violation of any of the representations or agreements in this section (including but not limited to reputation loss, as well as costs incurred by arbitration bodies, arbitrators, courts, lawyers, accountants, and other third parties), you shall be responsible for indemnifying and defending railia.

5. Open Source

One or more components of the Application may be subject to "open source" or "free software" licenses ("Open Source Components"). Any Open Source Components are not governed by the terms and conditions of this User Agreement. This User Agreement does not limit, expand, or otherwise modify any rights or obligations you may have under any agreement governing the Open Source Components.

Upon written request via email to service@railia.com, railia will provide information regarding any Open Source Components that may be required to be disclosed under the relevant management agreements.

6. No Warranty

To the maximum extent permitted by applicable law, railia provides the Application "as is," and neither railia, nor its affiliates, nor their respective officers, directors, employees, shareholders, agents, successors, or assigns make any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, ownership, accuracy, or non-infringement of third-party rights, nor any warranties arising from any information, advice, proposal, specification, or sample provided by railia or any of the aforementioned parties. railia does not warrant that any specific results will be obtained through the use of the Application, nor does it guarantee that the Application or any part of it, or its use, will be timely, uninterrupted, error-free, or secure (including but not limited to protection from data breaches, computer viruses, or other harmful code).

railia makes no representations or warranties regarding any websites accessible through the Application. Regardless of whether the Application contains any links, such linked websites are independent of railia, and railia has no control or responsibility over any materials or activities on those sites. If you decide to access any other website through the Application, you do so at your own risk and are subject to the user agreements of those other websites. You agree not to create or maintain any link from another website to the Application without railia’s prior written consent, and not to run or display any part of the Application on another website in a frame or similar manner. You also agree to comply with all applicable laws and regulations regarding any permitted activity as described above.

7. Limitation of Liability

You agree that the use of the Application and any part thereof is at your own discretion and risk. To the maximum extent permitted by applicable law, neither railia, nor its affiliates, nor their respective officers, directors, employees, shareholders, agents, successors, or assigns shall be liable for any damages or losses (including but not limited to consequential, incidental, typical, and special damages, as well as loss of profits and data), regardless of whether such damages or losses arise from any use of the Application and its components, or from warranty, contract, tort, or any other legal cause, even if railia or its affiliates knew or should have known of the possibility of such damages or losses.

This limitation of liability does not apply to personal injury claims or consumer fraud claims. If you have any concerns regarding the use of the Application, you agree that the sole remedy is to discontinue use of the Application.

In the event that the aforementioned limitation of liability is deemed invalid, and to the maximum extent permitted by law, the total liability of railia and/or its affiliates arising from the use of this Application and any part thereof shall not exceed the amount of money you actually paid to railia or its authorized distributors for the use of the Application.

Nothing in this User Agreement attempts to or will limit the liability of railia or its affiliates beyond the scope of applicable laws and regulations.

8. Procurement of Products/Services and Attributes from the Application

Accuracy of Product/Service Descriptions:

railia makes reasonable efforts to ensure the accuracy of all descriptions and explanations of the attributes of any products or services ("Products/Services") sold or promoted through the railia Application. However, some measurements and similar descriptions may cause confusion, and we cannot guarantee the accuracy of the color display on your screen. railia reserves the right to modify any product/service or its attributes (including but not limited to pricing) at its discretion without prior notice.

Availability and Use:

Descriptions or explanations of Products/Services on the railia Application do not guarantee that the Products/Services can be ordered or purchased. You agree not to use or allow any third party to use any Products/Services for any purpose other than personal use. If you engage in any commercial use of any Products/Services (including but not limited to reselling the Products/Services), you will pay railia or its designated entity the corresponding amount for the Products/Services without limiting any other remedies railia or its affiliates may have.

Orders:

Any electronic order placed through the railia Application constitutes an offer to purchase; railia reserves the right to reject any or all offers at its discretion. railia retains the right to accept or reject your order at any time after receiving it, for any reason, whether or not your order has been confirmed or payment has been charged to you. If your order is rejected or canceled due to a reason attributable to railia, and any of railia's affiliates or service providers has charged you a fee related to the order, you will promptly receive a refund of those fees from the relevant affiliate or service provider.

Pricing and Payment:

Pricing (including but not limited to taxes) is subject to applicable laws and regulations. Payments are at your own risk, and if any payment related to an order is declined due to your fault, that order will not be processed.

Ownership:

Ownership and any other rights to any ordered Products/Services will transfer to you only when railia, one of its affiliates, or a service provider has received full payment for the Products/Services in accordance with railia's internal payment policies. Ownership of the goods purchased through the railia Application, as well as the risk of loss or damage, transfers to you once the goods are delivered to the address you designate.

Shipping:

Shipping of any Products/Services is subject to railia's shipping policy.

Product/Service Warranty and Returns:

Returns and warranties for any Products/Services are subject to railia's published warranty and return policies.

Product/Service Liability Limitation:

Except as otherwise specified in railia's published warranty and return policies or in any other agreements made between railia and you, railia, its affiliates, and their respective officers, directors, employees, shareholders, agents, successors, and assigns are not liable for any damages or losses (including but not limited to consequential, incidental, typical, and special damages, as well as loss of profits and data), whether such damages or losses arise from any use of the railia Application or any part of its affiliated websites, or from warranty, contract, tort, or any other legal cause, even if railia or its affiliates knew or should have known of the possibility of such damages or losses.

This limitation of liability does not apply to personal injury claims or consumer fraud claims. In the event that the aforementioned limitation is deemed invalid, and to the maximum extent permitted by law, in no event shall railia and/or its affiliates' cumulative liability arising from the railia Application (including but not limited to materials and any user content) or its use or inability to use any part thereof exceed the amount you actually paid to railia or railia’s authorized distributors.

Nothing in this User Agreement attempts to or will limit railia or its affiliates' liability beyond the scope of applicable laws and regulations.

9. Third-Party Service Providers

railia and/or one or more of its affiliates may engage or collaborate with third-party service providers in relation to the railia Application, including but not limited to payment processing, shipping, and other logistics. When using the railia Application (including but not limited to materials and any user content) and/or any products/services, you may choose to use third-party products or services. Your use of such third-party products or services is subject to the terms and conditions agreed between you and the third-party service provider. Discontinuing your use of the railia Application (including but not limited to materials and any user content) and/or returning or ceasing the use of any products/services does not necessarily or automatically terminate any agreement between you and any such third-party service provider.

railia, its affiliates, and their respective senior management, directors, employees, shareholders, agents, successors, and assigns make no representations or warranties regarding any third-party products or services, and explicitly disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, ownership, accuracy, and non-infringement of third-party rights, as well as any warranties arising from any information, advice, proposals, specifications, or samples provided by railia or any of the aforementioned parties.

10. Termination

You agree that this User Agreement shall be effective from the first use of the Application or any part thereof, and shall remain in effect until terminated in accordance with this User Agreement or applicable laws.

railia may terminate this User Agreement at any time if you violate:

(1) any provision of this User Agreement;

(2) any provision of any other agreement between you and railia or any of railia’s affiliates; or

(3) any agreement, terms, or requirements of any service provider involved in the development, provision, maintenance, or support of the Application services. railia may notify you of termination of this User Agreement at any time.

You may terminate the User Agreement at any time. Upon termination:

(1) Any and all licenses granted to you under the User Agreement will be automatically revoked, unless explicitly stated otherwise in a written document executed by railia;

(2) You agree to cease using the Application and delete any and all copies of the Application and its parts (including but not limited to the source code of the Application) from any and all devices you own or control;

(3) Sections 4 through 19 will remain in full force and effect after termination.

Unless otherwise agreed in writing, the termination of this Agreement does not limit any rights of railia for any violation of the User Agreement or any other agreement between you and railia. railia retains all such rights.

11. Notices

You agree to send any notifications to railia via email at service@railia.com. railia may send you any notifications using one of the following methods: through notifications within the Application, via email to any email address you have registered with railia, or through any other method permitted by applicable law.

12. Firmware Upgrades

In order to provide new features or fix potential vulnerabilities for the Products/Services, we will periodically release firmware upgrades (limited to the railia APP). Except in cases where failing to upgrade the firmware could cause serious damage to your railia device or to your personal safety or property, we reserve the right to mandate firmware upgrades for you.

13. Assignment

You agree not to assign any rights or obligations you may have under this User Agreement to any third party, and any attempt to do so will be null and void. You agree that railia may, at its sole discretion and without your consent or notice, assign any of its rights and obligations under this User Agreement to any affiliate of railia, who may also continue to assign the transferred rights or obligations.

14. Waiver

You agree that, unless otherwise specified in writing, any waiver by railia of its rights under this User Agreement will not be effective. railia's waiver or failure to exercise or enforce any of its rights under this User Agreement will not constitute a waiver of any other terms, nor will it be considered a waiver of rights that have not been exercised or enforced.

15. Severability

You agree that if any part of this User Agreement is deemed invalid or unenforceable under any circumstances, that part will be interpreted or amended to the fullest extent possible to achieve its intended purpose, and the remainder of the User Agreement will not be affected in any way.

16. Interpretation

The headings of the provisions in this User Agreement are for convenience only. You agree that they will not be used in the interpretation of this User Agreement or any part of it.

17. Entire Agreement

This User Agreement represents the complete and exclusive agreement between the parties concerning the subject matter hereof. Except as explicitly stated within this User Agreement, any and all prior or contemporaneous oral or written understandings and communications regarding the same subject matter are merged into and superseded by this User Agreement. You agree that such understandings or communications shall have no effect or bearing, and you will not reference any such understandings or communications in any proceedings arising from or related to this User Agreement.

18. Privacy Protection

railia values the protection of your personal information. You should read our Privacy Policy to understand how we collect, use, and process your personal information. The Privacy Policy forms part of this User Agreement.

19. Governing Law and Dispute Resolution

railia welcomes all complaints and seeks to resolve any issues in the most effective manner through customer service. You can contact customer service by sending an email to service@railia.com.

You agree that this User Agreement and any and all disputes arising from or related to it or the Application shall be governed by and construed in accordance with the laws and regulations of the People's Republic of China.

In the event of any dispute arising from or related to this User Agreement or the Application, you agree to attempt to resolve the dispute through friendly negotiation with railia. If negotiation fails, either party may issue a written notice ("Dispute Notice") to the other party, submitting the dispute for final resolution by arbitration at the Shenzhen International Arbitration Court. The arbitration shall be conducted in accordance with the then-effective rules of the China International Economic and Trade Arbitration Commission (CIETAC), which shall form part of this User Agreement. The arbitration shall take place in Shenzhen, and the proceedings shall be conducted in Chinese.

You irrevocably agree that, in the absence of a clear error, any arbitration award relating to this User Agreement or any dispute arising from or related to it or the Application shall be final, binding upon you, and enforceable against you. The arbitral tribunal may order the losing party to bear the costs or make any other cost-related decisions as it deems appropriate.

For information on railia's Privacy Policy, you can visit the Privacy Policy to access the latest version of the policy.